One manager has made a habit of bringing down the team every day; another one can boost everyone’s confidence and thereby reach great results. One manager is never there; another one is controlling every step of the staff members. Managers can enthuse, motivate, inspire and develop the group of staff, but also break down, undermine and control the group, and thus demotivate the co-workers.
You might become a manager the day you step into that office, but you are not a leader until your team is behind you. There are many kinds of leadership, no matter your title, and these will be suitable for different contexts and situations. The leader who can switch between the different styles and gain the trust from the staff, boost the confidence of the co-workers and make the business flourish – that leader can make it far!
Elizabeth has learnt many useful lessons during her years of working with leadership for individuals and management programs, and will share her knowledge during these reflective, progressive and challenging lectures.
Read more about the Best Lectures in the World. Book a lecture.
What is it that makes some groups great at working together, focused at their task, able to use all the resources in the best way, and efficiently reaching their goals, whereas other groups are constantly quarrelling, misunderstanding each other, lacking structure, and focusing more at the people in the group than the job that needs to be accomplished?
It is all about group development and how a group can evolve from a group of individuals to a high performing team. This is not achieved through personality tests or team building exercises where you go climbing, but through understanding the relationships between co-workers at the office, the construction site, the ward or in the teacher’s room on a normal Tuesday.
Years of research has shown that interpersonal communication is the only way forward for group development. Such development begins with becoming clearer, giving each other feedback, and having an open dialogue, in order to recognise the group development process, understand each person’s part in the group, and how our behaviour affects this process.
Elizabeth Kuylenstierna shares her knowledge in this lecture, which is suitable at any workplace, no matter the industry, the amount of employees or the level of the company. The lecture will bring new thoughts and understanding, and will be the first step forward for the group to then continue its development.
Are you just longing for Mondays? Does everyone at your workplace feel acknowledged by the manager? Are there good relationships and successful communication between colleagues? Today many of us think about our jobs as a way to get our monthly salary, but what if everyone could actually feel proud about working in your company? Imagine what the workplace would look like if every co-worker arrived everyday with a great desire and energy, determined to make his or hers very best to contribute to happiness, motivation and excellent results?
The service, attitude and treatment of the staff are vital for the success of the company, due to the highly competitive market. In addition, this contributes to stimulation and joy at the workplace for every colleague.
Elizabeth Kuylenstierna shares her experiences of having worked with many groups of staff in a thoughtful and entertaining lecture about how we can relate to each other and our job, and how we can become proud co-workers that enjoy working together.
Good communication is the most important condition for humans to work together, no matter the industry or area of life. Yet we still barely use any time at all to learn about how to express ourselves clearly, how to be a good listener or how talking can improve our relationships, and make us reach better results!
Successful communication creates a successful situation. So why is it so hard to make people understand what we actually mean? Despite the fact that we have a vast range of communication outlets today, there are still as many conflicts and misunderstandings. All the time that we use to discuss a simple question is lost in money. However, good relationships between colleagues can be achieved through small steps and simple methods of good communication, which in turn will lead to a greater and more efficient cooperation, and better results.
What do you do to make people listen to you? How do you become a good listener yourself? How can we express opposing opinions without needing conflict management? How do we dare to say what we actually mean?
Elizabeth Kuylenstierna will give you the answers to all these questions, and more, in this lecture!
Since the beginning of human interaction, when we only survived through being part of the flock, we have had a vital need of confirmation, belonging and attention. These are needs that will follow us through life, starting when we are children and continuing as we as adults are trying to handle the need for feedback and affirmation; a proof that we mean something, and that we exist. Feedback would be highly placed on the agenda if we realised how important it is to keep us motivated, and thereby perform well. We may be afraid of giving feedback as we are worried that it could upset our co-workers or create a bad atmosphere. In reality, feedback is actually a wish for continuing the relationship and the cooperation, only with a few improvements and adjustments for the future. How can that be a bad thing?
Humans improve and grow through feedback, yet there is still a lack of understanding how to give and receive feedback. Companies grow when the employees get feedback; the most successful companies give 20% more feedback than the least successful. So, what are we waiting for?
This lecture is full of humour and inspiration, and will introduce the fundamental aspects of feedback, the pitfalls and the usual mistakes, as well as success stories and clever advice that will help us to improve far more than we expected.
Touchy comments, personal insults or complicated misunderstandings. One person says too much, the other person doesn’t say enough. One talks without any limits, and the other doesn’t talk at all. These are common issues at the workplace, yet we are supposed to actually work well together. Some of us spend most of our time with our colleagues, even if we don’t feel as comfortable or can trust them as much as we do with those at home.
It is not surprising that there are conflicts between colleagues when the communication is not straightforward.
Elizabeth has focused on communication in her therapeutic studies, including spoken and unspoken communication, during crises and conflicts. During this lecture, she will explain the definition of a conflict, and help you to listen actively to your counterpart. You will learn how to understand each other, express yourselves clearly, think beyond the conflict and thereby solve the issue both faster and easier.